Privacy Policy
Effective Date: December 14, 2024
Last Updated: December 14, 2024
Introduction
Sky IT (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [skyitbd.com] and [skyitbd.net], use our services, or interact with us.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Information You Provide to Us
We may collect personal information that you voluntarily provide to us when you:
- Contact us through forms, email, or phone
- Request a quote or consultation
- Sign up for newsletters or updates
- Create an account (if applicable)
- Use our services
The personal information we collect may include:
- Name (first and last name)
- Email address
- Phone number
- Company name and job title
- Mailing address
- Project requirements and specifications
- Payment information (processed securely through third-party payment processors)
- Any other information you choose to provide
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Date and time of visits
- Device identifiers
We collect this information using cookies, web beacons, and similar tracking technologies.
How We Use Your Information
We use the information we collect or receive to:
Primary Business Purposes
- Provide and maintain our services to you
- Process your requests and transactions
- Communicate with you about projects, services, and inquiries
- Send administrative information such as updates, security alerts, and support messages
- Respond to your comments and questions
- Provide customer support
Business Operations
- Improve our website and services
- Analyze usage patterns and trends
- Develop new features and functionality
- Conduct market research
- Monitor and analyze the effectiveness of our services
Marketing and Communication
- Send you marketing communications (with your consent)
- Provide newsletters and updates about our services
- Inform you about promotions and special offers
Legal and Security
- Comply with legal obligations
- Protect our rights and interests
- Prevent fraud and unauthorized access
- Enforce our terms and conditions
- Resolve disputes
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Web hosting providers
- Email service providers
- Payment processors
- Analytics providers (e.g., Google Analytics)
- Customer support tools
- Marketing platforms
These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Legal processes (e.g., court orders, subpoenas)
- Government or regulatory requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of others
- Investigate fraud or security issues
With Your Consent
We may share your information with your explicit consent for purposes not covered in this privacy policy.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. We use cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve your experience
- Provide relevant content and advertisements
Types of Cookies We Use
Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your activity to provide relevant advertisements
Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
To opt-out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from:
- Unauthorized access
- Alteration or destruction
- Accidental loss
- Unlawful processing
Security measures include:
- Encryption of data in transit (SSL/TLS)
- Secure servers and hosting
- Access controls and authentication
- Regular security audits
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this privacy policy
- Comply with legal obligations (e.g., tax, accounting)
- Resolve disputes and enforce agreements
- Maintain business records
When we no longer need your information, we will securely delete or anonymize it.
Typical retention periods:
- Contact inquiries: 2 years after last contact
- Project information: 5 years after project completion
- Financial records: 7 years (as required by law)
- Marketing data: Until you unsubscribe or object
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
- Right to access your personal information
- Right to receive a copy of your data in a structured format
Correction and Deletion
- Right to correct inaccurate or incomplete information
- Right to delete your personal information (subject to legal obligations)
Restriction and Objection
- Right to restrict processing of your information
- Right to object to processing for marketing purposes
Withdrawal of Consent
- Right to withdraw consent at any time (where processing is based on consent)
Complaints
- Right to lodge a complaint with a supervisory authority
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: privacy@skyitbd.com
- Phone: +880 1718627912
- Address: 514/1 Mirjapur, Binodpurbazar, Rajshahi-6206, Bangladesh
We will respond to your request within 30 days.
Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.
If we learn that we have collected personal information from a child under 18, we will delete that information immediately. If you believe we have collected information from a child, please contact us at privacy@skyitbd.com.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your country or jurisdiction where data protection laws may differ.
We take appropriate measures to ensure that your personal information remains protected in accordance with this privacy policy when transferred internationally.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect:
- Changes in our practices
- Changes in applicable laws
- New services or features
We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the “Last Updated” date
- Sending an email notification (for significant changes)
We encourage you to review this privacy policy periodically.
Contact Information
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Sky IT
Email: privacy@skyitbd.com
Alternative Email: support@skyitbd.com
Phone: +880 1911-724077
Address: 514/1 Mirjapur, Binodpurbazar, Rajshahi-6206, Bangladesh
Website: www.skyitbd.com
Business Hours:
Saturday – Thursday: 9:00 AM – 6:00 PM (Bangladesh Time)
Friday: Closed
Consent
By using our website and services, you consent to the collection and use of information in accordance with this privacy policy.
If you do not agree with this privacy policy, please do not use our website or services.
Bangladesh Data Protection Compliance
We comply with applicable data protection laws in Bangladesh, including:
- The Information and Communication Technology Act, 2006
- Digital Security Act, 2018
- Any other applicable privacy and data protection regulations
Thank you for trusting Sky IT with your information. We are committed to protecting your privacy and ensuring the security of your personal data.
This privacy policy was last updated on December 14, 2024.